Merrimack Valley Roofing
Terms of Service
These Terms of Service ("Terms") govern your use of the website at merrimackvalleyroofing.com and the messaging and contact services offered through it. The site is operated by Merrimack Valley Roofing and Gutters, which does business as Merrimack Valley Roofing ("we," "us," or "our"). By using this website or opting in to our text message program, you agree to these Terms. If you do not agree, please do not use the site.
These Terms cover website use and our communication services only. They are not a contract for roofing work. Any project we perform is covered by a separate written estimate or service agreement.
Who we are
Merrimack Valley Roofing and Gutters (doing business as Merrimack Valley Roofing) is a locally owned roofing company based at 496 Main Street, Sandown, NH 03873. We serve Southern New Hampshire, northeastern Massachusetts, and Maine. You can reach us by phone or text at (978) 662-7079 or by email at dan@merrimackvalleyroofing.com.
Using this website
You may use this website for lawful purposes only. You agree not to:
- Use the site in any way that breaks a local, state, or federal law.
- Submit false information through our forms or messaging.
- Attempt to gain unauthorized access to the site, its servers, or connected systems.
- Interfere with the normal operation of the site, including by introducing malware or sending automated requests that overload our systems.
- Copy, scrape, or reuse site content beyond normal personal viewing without our written permission.
We may limit or end your access to the site at any time if we believe you have misused it.
SMS and text message program
Program and message types
Our text message program is called Service Alerts. When you opt in, we may send you text messages that include estimates, scheduling, appointment confirmations, job updates, reminders, and occasional promotions. Message content relates to the services you have asked about or booked with us.
How you opt in
You opt in by providing your mobile number and giving consent on our website, for example by selecting the consent option on our online form or chatbot, or by texting a keyword such as START, SUBSCRIBE, or JOIN to (978) 662-7079. We ask for marketing consent and non-marketing service consent separately, and consent is never required to use the site or to buy a service. We only send the message types you agree to.
Message frequency
Message frequency varies based on your activity with us, such as when you request an estimate or have an appointment scheduled.
Message and data rates
Message and data rates may apply. These charges come from your mobile carrier and are your responsibility. Check your mobile plan for details.
How to opt out
You can cancel the SMS service at any time. Just text "STOP" to (978) 662-7079. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
How to get help
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at dan@merrimackvalleyroofing.com or (978) 662-7079.
Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.
Electronic signature (E-SIGN)
By opting in electronically you agree that your consent is your electronic signature.
How we handle the information tied to this program is described in our Privacy Policy.
Intellectual property
The content on this website, including text, logos, graphics, photos, and layout, is owned by Merrimack Valley Roofing and Gutters or used with permission. You may not copy, reproduce, or distribute this content for commercial use without our written consent. Our name, logo, and brand marks may not be used without permission.
Third-party links and tools
This site may link to third-party websites or use third-party tools, such as mapping, scheduling, or analytics services. We do not control those sites or tools and are not responsible for their content, policies, or practices. Visiting a linked site is at your own risk, and you should review that site's own terms and privacy policy.
No professional advice
Information on this website is provided for general purposes only. It is not professional advice for your specific roof, property, or situation. Pricing, timelines, and recommendations depend on an in-person inspection. For guidance about your property, contact us directly for an estimate.
Disclaimer of warranties
This website is provided on an "as is" and "as available" basis. We make no warranties of any kind, express or implied, about the accuracy, reliability, or availability of the site or its content. To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. This section applies to the website only and does not affect any written warranty we provide for completed roofing work.
Limitation of liability
To the fullest extent allowed by law, Merrimack Valley Roofing and Gutters and its owners, employees, and contractors will not be liable for any indirect, incidental, or consequential damages that result from your use of this website or our messaging services. Nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to defend and hold harmless Merrimack Valley Roofing and Gutters from any claims, losses, or costs, including reasonable legal fees, that arise from your misuse of the website or your violation of these Terms.
Changes to these Terms
We may update these Terms from time to time. When we do, we will change the effective date at the top of this page. Your continued use of the website after an update means you accept the revised Terms.
Termination
We may suspend or end your access to the website or messaging services at any time, with or without notice, if you violate these Terms or misuse the site. You can end your participation in the text program at any time by replying STOP, as described above.
Governing law
These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict of law rules. Any dispute relating to these Terms or your use of the website will be handled in the state or federal courts located in New Hampshire.
Copyright concerns
We respect intellectual property rights. If you believe content on this site infringes your copyright, contact us at dan@merrimackvalleyroofing.com with a description of the work, the location of the material on our site, and your contact information. We will review and respond to valid notices.
Contact us
Merrimack Valley Roofing and Gutters
doing business as Merrimack Valley Roofing
496 Main Street, Sandown, NH 03873
Phone and text: (978) 662-7079
For details on how we collect, use, and protect your information, including mobile and text message data, please read our Privacy Policy.